Support

Getting help

Email [email protected]. Include what you were doing and roughly when, which helps us find the recording in the logs.

Common questions

I cannot sign in

Sign in with your company account, the same one you use for email. If it is refused, your account may not have been given access yet. Email the address above.

My recording says it is still uploading

Recordings are saved on the device first and upload when there is a connection, so nothing is lost offline. Open the app while on a good network and it will finish on its own.

There is no transcript yet

Transcription runs after the upload finishes and takes a few minutes, longer for a long conversation or when several people are uploading at once. The recording shows its progress.

Who can see my recordings

Only you, unless you share one with a project. Sharing reaches the members of that project and nobody wider, and it can be undone. See the privacy policy.

Deleting a recording

Swipe a recording to delete it. This removes the audio and its transcript, and cannot be undone.

The conversation was not in English

Non-English conversations are translated into UK English, and the original transcript is kept alongside the translation.

Recording other people

Tell people when you are recording them, and follow the law where you are. Anyone in a recorded conversation can ask for it to be deleted by writing to the address above.